Anami Chan

March 2020

COVID-19

Contact

Skills

Product Design

UX/UI

Prototyping

User Research

UX/UI

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Challenge

Problem

Finding information about the pandemic of COVID-19 is surprisingly easy or hard to come by, depending on where you look. People want trusted guidance, and with so much hysteria it’s hard to know what’s true and what’s myth. This being a global crisis, information must be accessible for all.

Insight

When looking for answers, the World Health Organization has a well-stocked database on its website to find answers. However, the answers people are looking for can get lost within the vast realm of their website and their app was not much better.

Solution

In response to those frustrations, in addition to the information provided by the WHO, an adjunct mobile app with a chat service in all the languages provided by the site, seemed like a viable solution to help answer people’s questions and concerns.

Process

During all this chaos, I myself was trying to find information about COVID-19. I started researching places with viable news and information. To discover others who felt the same frustrations, I reached out to some people through social media and discovered pain-points through reviews of the WHO app. The top questions on people’s minds were: how they knew if they were infected, what to do if they were infected, and how to prevent infection. One interviewee said they felt overwhelmed by the info provided, and they saw info-graphs on social media but felt that some gave misinformation.

Design System

From these issues and the content lacking on the WHO app, I went about designing a mobile app for users that had their concerns easily laid out. The big feature is that chatbot, what would be able to converse with users in all the languages provided by the WHO. The chatbot was an adjunct feature to help the user feel more involved with the product. The design interface chosen was focused on Material Design, however, this app could easily expand into an app for all devices. The color choices were in line with the WHO design system from their website. I decided that the layout should be clear and easy to read, with tiles that are larger and easier to tap. The spacing between components was also taken into account. This product was designed to be readable and easy to use for a broad expanse of users. The goal was to make a product accessible to people all over the world.

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